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In-Store Returns Policy

1. Relevant Legislation 

Sale of Goods Act 1979

Supply of Goods and Services Act 1982

Sale & Supply of Goods Act 1994

Sale and Supply of Goods to Consumers Regulations 2002.

Consumer Rights Act 2015

2. Statutory Rights 

This policy does not affect a customer’s statutory rights when goods are faulty or not as described. 

3. Refunds 

3.1 A refund will only be given in the following circumstances:-

3.1.1 The goods sold are not of satisfactory quality.

3.1.2 The goods sold are not as described.

3.1.3 The goods sold are not fit for the purpose. 

3.2 All refunds are subject to the goods being inspected by our workshop to ensure that items have not been altered.  

3.3 The customer must provide proof of purchase before a refund can be considered. 

3.4 A refund is not available in the following circumstances:-

3.4.1 The customer has ‘changed their mind’

3.4.2 The goods sold are earrings (Due to hygiene reasons), cleaning products, special orders or commissions.  

3.4.3 Faults or damage have been caused by the customer

3.5 ALL refunds must be approved by a Director

4. Exchange of goods 

4.1 At the discretion of a Director an exchange may be offered provided the item being exchanged was not a special order. 

4.2 The offer of an exchange is entirely at the Directors discretion and their decision is final. 

4.3 An exchange will only be offered when an item is returned in its original condition.

4.4 A deduction may be made for the cost of any alteration work that may have been undertaken to the item e.g. ring sizing, bracelet alteration etc. 

4.5 An administration charge or re-stocking charge may apply to some items. e.g. Watch Guarantee Charge levied by the watch manufacturer. 

4.6 Once an exchange has been approved the item can be exchanged for any other item of stock or in return for a credit note. 

4.7 If an item is being exchanged for an item of lower value a credit note will be issued for the difference in value.  

5. Deposits 

5.1 All deposits taken are non-refundable. 

5.2 No goods will be released until the price is paid in full, and funds cleared.

5.3 By paying a deposit on an item the customer is entering into a contract to purchase the item. 

5.4 All deposit purchases must be completed within a maximum of 3 months from the date of the initial deposit being paid. 

5.5 The minimum deposit is 1/3 of the item value. 

5.6 We reserve the right to put an item back into stock if the balance is not cleared within 3 months. The customer will be issued with a credit note to the value of the total deposit payment received.  

6. Internet Transactions 

A separate policy applies for sales conducted through our website. The policy is available to view on the website. 

Alex Whibley Bsc (Hons) DipLaw


Revised: 02/12/2015